These FAQs are designed to give you clear, straightforward answers to the most common questions families and clinicians ask us, so you can better understand what hospice is, how it works, and what it might look like for someone you love in North Texas.
If at any point you want to talk with a real person, our team is always just a phone call away.
Talk With Our Hospice Team About Your Questions
Call (469) 630-2538 to speak with us
About Hospice Care
What is hospice care?
Hospice is specialized care for people living with a serious, life-limiting illness when the focus shifts from cure to comfort. The goal is to manage symptoms and support quality of life, most often wherever the person lives (home, assisted living, or a nursing facility).
Does choosing hospice mean we are “giving up”?
No. Choosing hospice means you are changing the goal of care, from trying to cure the illness to prioritizing comfort, dignity, and meaningful time together.
Who is hospice care for?
Hospice is generally for people with life expectancy may be about six months or less if the illness runs its usual course.
Timing and Eligibility
How do we know when it is time to consider hospice?
Common signs include more frequent hospitalizations, harder-to-control symptoms, noticeable weight loss or weakness, and needing more help with daily tasks.
Who decides if someone is eligible for hospice?
Eligibility is based on clinical guidelines and is determined by the patient’s physician together with the hospice Medical Director and nursing team.
Can we talk with you even if we are not sure they will qualify?
Yes. You do not need to be certain before you call. We regularly talk with families and clinicians who are simply exploring whether hospice might be appropriate now or in the near future.
Paying For Hospice
How is hospice paid for?
For most patients, hospice is covered by Medicare, many Medicaid programs, and most private insurance plans. The hospice benefit typically covers visits, medications related to the hospice diagnosis, equipment, and certain supplies.
Will we have out-of-pocket costs?
Costs vary by insurance, but most families have minimal or no out-of-pocket expenses for covered hospice services.
Do we lose our other insurance if we choose hospice?
No. Your overall insurance coverage remains in place. Hospice becomes the benefit that covers care related to the life-limiting illness while you remain enrolled in your broader plan.
What Hospice Care Looks Like Day to Day
Where is hospice care provided?
Hospice care is typically provided wherever your loved one lives:
- A private home
- An assisted living community
- A skilled nursing or long-term care facility
In certain situations, care may be provided in an inpatient setting for short periods (for symptom crises or respite).
Who will be coming to the house or facility?
Your hospice team may include:
- A Medical Director
- Registered nurses
- CNAs / hospice aides
- Social workers
- Spiritual care providers
- A full-time Child Life Specialist (unique to AlēvCare)
- Volunteers and family support staff
How often will we see the nurse?
Your nurse visits regularly based on your loved one’s condition and may increase visits if symptoms change or a new concern arises.
Keeping Your Doctor and Making Changes
Can we keep our current doctor?
Yes. Families do not have to give up their attending physician when starting hospice.
Can we stop hospice if we change our minds?
Yes. Patients can revoke hospice at any time if they decide to pursue curative treatment or if goals change.
What if the patient’s condition improves?
If your loved one’s condition improves or stabilizes and they no longer meet eligibility guidelines, they may be discharged from hospice and return to regular medical care.
Support for Families, Children, and Teens
Does hospice support the family too, or just the patient?
Hospice is designed for both the patient and family. At AlēvCare, this includes social work support, spiritual care, bereavement care, respite options, and specialized services for children and teens.
How are children and teens supported?
AlēvCare is the only hospice in our area with a full-time Child Life Specialist, who helps children and teens understand illness and loss in age-appropriate ways and supports parents in knowing what to say and how to help.
Is there support after my loved one dies?
Yes. We offer bereavement care for family members after a patient’s death, including check-ins, resources, and referrals when needed.
For Clinicians and Referral Partners
How quickly can AlēvCare admit a patient?
Admission timelines depend on each situation, but we work to admit promptly, often within 24 hours when appropriate. Our team coordinates with hospital, facility, and practice staff to make transitions as smooth as possible.
Will you keep us informed after we refer a patient?
Yes. Our team shares updates, collaborates on care plans, and respects your ongoing relationship with the patient and family.
What makes AlēvCare different from other hospices?
AlēvCare is locally owned, guided by a Grow Small philosophy, and nationally recognized through Hospice CAHPS Honors ELITE and Five-Star ratings. Practically speaking, that means consistent visit structure, nurse-supported calls 24/7, a full-time Child Life Specialist.
Still Have Questions?
Talk with our hospice team about your situation. Call (469) 630-2538 to speak with us directly No FAQ page can cover every situation or every “what if” that may be weighing on your heart. Your family’s story is unique, and your questions deserve personal answers.
If you are wondering whether hospice is right for your loved one, or if you are a clinician seeking a trusted partner for your patients, we are here to talk.
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